Learn what a requirement is (and isn't), how to elicit and manage requirements, and how to separate true business needs from "nice to haves."
Know what facilitation is (and what it isn’t), understand that as a facilitator, you have NO control, NO Authority, NO decision-making power...yet you have great responsibility!
learn how to encourage collaboration, and lead meetings and workshops to get your attendees to make decisions and get work done
Learn how to identify and engage stakeholders, and how to develop strategies to reduce conflict with challenging stakeholders, and bring them on-side with your project.
Understand what a process is, and the “levels” of business processes, and learn a structured approach to improve business processes for maximum productivity
Get Comfortable with Change
Know what “change” means, and the impacts and reactions to change from an individual, team, and enterprise perspective. Use this to “know how” to enable and encourage change to take place, and how to navigate your organization through the change curve
Have more FUN!
Articulate what “having fun at work” means, identify elements of work where you're already having fun, and how to change your approach to work that is WAAAYYY more fun!